Skip to main content

How do Virtual cards work?

Virtual cards are a convenient and secure way to make online transactions. However, they come with certain limitations and may occasionally require troubleshooting. Below, we address the most common concerns and provide actionable solutions.

Written by Tina

Limitations of Virtual Cards

  1. ATM Withdrawals - Virtual cards cannot be used for ATM withdrawals. If you attempt to use a virtual card at an ATM, the transaction will be declined. This is because virtual cards are designed exclusively for online and card-not-present transactions. -

  2. Card PIN: Additionally, virtual cards do not have a PIN, which is typically required for ATM transactions. For cash withdrawals, you will need to use a physical (plastic) card. If a merchant requests a PIN for this card this is an error and it cannot be provided.

Troubleshooting Common Virtual Card Issues

  1. Card Visibility - If your virtual card is no longer visible in your account, it has not been cancelled. This issue is often due to incomplete account information. To resolve this, ensure that all required information in your account settings is completed. Once updated, your virtual card should reappear.

FAQs About Virtual Cards

  • Can I use a virtual card for in-store purchases? - Virtual cards are generally not intended for in-store purchases unless the store accepts card-not-present transactions, which means you would need to add it to your google or apple wallet and the store must have a POS capable of accepting these types of transfers.

  • What should I do if my virtual card is declined online? - Verify that the card details (e.g., card number, expiration date, and CVV) are entered correctly. Also, ensure that your account has sufficient funds.

By understanding these limitations and following the troubleshooting steps, you can make the most of your virtual card while avoiding common pitfalls.

Did this answer your question?